Refund policy

Return & Refund Policy

We want you to love your Disaster Draft experience. If something’s not right, here’s how returns work:

⏱ Our Policy

You have 30 days from receiving your order to request a return.

✅ Eligibility

To be eligible, items must be:

  • In the same condition as received

  • In original packaging

  • Accompanied by a receipt or proof of purchase

📦 How to Start a Return

  1. Email us at disasterdraftgame@gmail.com

  2. We’ll provide return shipping instructions.

⚠️ Please do not send items back without contacting us first—unapproved returns will not be accepted.

Damages & Issues

Check your order when it arrives. If it’s defective, damaged, or the wrong item, email us immediately so we can fix it.

🚫 Exceptions / Non-Returnable Items

We cannot accept returns on:

  • Sale items or gift cards

  • Custom or personalized products

Have questions about a specific item? Reach out—we’ll clarify.

🔄 Exchanges

Want something different? The quickest way is to return your item and place a new order once your return is approved.

🇪🇺 EU Customers – 14-Day Cooling-Off Period

If your order ships to the European Union, you may cancel or return it within 14 days, no questions asked. Items must still be in original condition and packaging, with proof of purchase.

💸 Refunds

Once we receive and inspect your return, we’ll notify you of approval. If approved:

  • Refunds are issued to your original payment method within 10 business days

  • Your bank/credit card provider may take extra time to process

If it’s been more than 15 business days since your refund was approved, contact us at disasterdraftgame@gmail.com.